Our Services
Large
Scale Change
Competitive forces are driving today’s
organizations to introduce large-scale change with increasing
frequency. Examples include:
developing and implementing new strategy
designing organizations to support strategy
introduction of new information technology (e.g., SAP)
merger/acquisition integration
developing new strategies and operational practices to compete
in a deregulated environment
downsizing
starting up new plants and companies.
Our consultants work with leaders and members of organizations
to design a customized change architecture to implement these
changes rapidly and fully. The architecture includes interventions
that:
Create a commitment critical mass for change (mobilize)
Effectively communicate the need for change and the
benefits
Create culture change
Develop new leadership skills to lead the change
Re-engineer processes
Redesign organizational structures
Redefine roles and responsibilities
Fully implement the targeted changes
Organization Transformation
We specialize in transforming the organization's structural
DNA from that of a bureaucratic, command and control organization
to a fluid, flexible organization based on the principles
of self-management and direct accountability. We help organizations
change by involving the whole system in activities that guide
them through cycles of change and learning. We utilize a variety
of interventions based on high-involvement and self-management:
participative design of strategy, processes and structures,
socio-technical systems design,
high performance work systems design,
continuous improvement,
organizational learning,
development of internal consulting teams.
Accelerated
Change Process
Today’s environment requires rapid change, increased
flexibility, and the ability to redirect strategic resources.
To complement traditional change processes that are top-down
driven or utilize design teams/task forces to drive change
efforts, our consultants utilize innovative change processes
that accelerate the change process and strengthen the implementation
of required changes.
These processes involved large groups of people from the
organization and produce rapid results. Our consultants design
and facilitate large group change events that bring large
numbers of people (100 – 3000) together to develop strategies
and discrete actions for dealing with these dramatic changes.
Through the active involvement of a large number of people,
this approach not only identifies necessary changes, but also
immediately mobilizes the organizations to implement these
changes. Applications of this approach include:
Launch of the new Mustang (Ford Motor Company)
Reengineering a commercial loan process for a bank
acquisition (Bank of America)
Designing a new organization/business process for a
low cost airline (United Shuttle)
Change
Management
Our consultants each have over 20 years experience in helping
organizations manage change. They provide consulting, using
a variety of tools to assess the readiness for change and
develop a series of interventions to help the organization
transition through the change. Tools and interventions include:
Change readiness assessment
Leadership assessment and coaching
360o assessment
Competency modeling
Need for change workshops
Team-based organization design
Launch meetings
Communications planning and design
Conversation kits
“Skip Level” meeting design
Benchmarking/site visits
Appreciative inquiry
Leadership
Development
The rapidly changing markets, economic conditions and employee
values are driving a whole new set of leadership skills. Skills
include mobilizing employees, leading through vision and values,
coaching, recognizing new strategic directions, etc. Our consultants
possess considerable experience in assessing leadership capabilities
and designing development activities to increase the leadership
capabilities. Services include:
Leadership assessment
360o assessment
Individualized coaching
Competency modeling
Leadership team development
Leading change
High
Performance Team Design and Implementation
Companies are achieving dramatic results by implementing
high performing work teams. Documented improvements are consistently
in the 25% - 40% range. These teams require minimal supervision,
have a high degree of commitment and ownership, and are directly
accountable for their performance. They have high degrees
of empowerment and self-management.
Our consultants have considerable experience in the design,
implementation and renewal of team-based organizations. We
use a variety of methodologies including:
Socio-technical systems design
Traditional design team approaches
Participative design
Large group methods
Examples include:
Implementing a project team structure in an Engineering
Service Group (BHP)
Implementing self-managing work teams in a new process unit
of a chemical plant (Exxon)
Creating product aligned teams for a software development
company (Sybase)
Participative
Design
Participative Design is a high commitment process in which
workgroups restructure themselves to best deliver business
and personal results. Our consultants work with your organization
to prepare the leadership for a high performing work system,
design participative design workshops, and facilitate those
workshops to develop new organizational structures and work
processes. Follow-up support is provided, but the focus is
on developing internal capability. Examples include:
Designing new development and manufacturing teams (Storage
Technology)
Delayering 4 business units (Syncrude)
Designing an enterprise-wide organization structure
(Sequa Chemicals)
Designing a new call center structure (Sybase)
Creating customer-focused work teams (American Express)
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